At Gleamauro, we are committed to providing our customers with high-quality clothing products at reasonable prices. We want you to be completely satisfied with your purchase. This Refund Policy outlines our procedures for returns, refunds, and exchanges. If you have any questions, please contact our customer service team at [email protected].

1. 60-Day Worry-Free Refund

We offer a 60-day worry-free refund policy for all products purchased from Gleamauro. If you are not satisfied with your purchase for any reason, you can return the item(s) within 60 days from the date of delivery for a full refund. To be eligible for a refund, the item(s) must be in their original condition, unworn, unwashed, and with all tags and original packaging intact.

2. 90-Day Return and Exchange Service

In addition to our 60-day refund policy, we provide a 90-day return and exchange service. If you wish to return or exchange an item within 90 days from the date of delivery, you can do so for any reason. The item(s) must be in their original condition, unworn, unwashed, and with all tags and original packaging intact.

3. Return Process

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Email our customer service team at [email protected] with your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
  2. Receive Instructions: Our customer service team will provide you with return instructions, including the return address.
  3. Pack and Ship: Securely pack the item(s) in the original packaging and ship them to the provided return address. Please include a copy of your order confirmation or receipt.

4. Refund Process

Once we receive and inspect your returned item(s), we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear on your account, depending on your payment provider.

5. Exchanges

If you wish to exchange an item for a different size, color, or style, please follow the return process above and indicate your exchange request in your email to [email protected]. We will process the exchange once we receive and inspect the original item. If the desired item is not available, we will issue a refund.

6. Non-Returnable Items

Certain items are not eligible for return or exchange, including:

  • Items marked as final sale or non-returnable
  • Gift cards
  • Personalized or custom-made items

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and a description of the issue, along with any relevant photos. We will work with you to resolve the problem, which may include a replacement or a refund.

8. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item received is damaged, defective, or incorrect. We recommend using a trackable shipping method, as we are not responsible for lost or damaged returns.

9. Contact Information

If you have any questions or need assistance with your return or exchange, please contact our customer service team at:

Thank you for shopping with Gleamauro. We value your satisfaction and are here to ensure a seamless shopping experience.