Welcome to Gleamauro! We are committed to providing our customers with high-quality clothing products at reasonable prices. This Logistics Policy outlines the processes and timelines for order processing, shipping, and delivery to ensure you have a clear understanding of what to expect when you shop with us.

1. Order Processing Time

At Gleamauro, we strive to process all orders as quickly as possible. Once your order is placed, our team will process it within 2-3 working days. Please note that working days do not include weekends or public holidays. During high-demand periods, processing times may be slightly extended, but we will make every effort to process your order promptly.

2. Shipping Time

After your order has been processed, it will be shipped to the address provided during checkout. The estimated shipping time is between 6-12 working days, depending on your location and the shipping method selected. Please note that shipping times are estimates and may be affected by factors beyond our control, such as customs delays, carrier issues, or natural disasters.

3. Shipping Methods

We partner with reliable shipping carriers to ensure your order reaches you in a timely and secure manner. The available shipping methods will be presented to you at checkout, allowing you to choose the option that best suits your needs.

4. Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of your order. The total shipping cost will be displayed at checkout before you complete your purchase. Occasionally, we may offer promotions that include free or discounted shipping.

5. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your shipment. You can use this information to monitor the progress of your delivery.

6. Delivery Issues

If you experience any issues with your delivery, such as a delay or a missing package, please contact our customer service team at [email protected]. We will work with the shipping carrier to resolve the issue as quickly as possible and keep you informed throughout the process.

7. International Shipping

We offer international shipping to many countries. Please be aware that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These additional charges are the responsibility of the recipient. Gleamauro is not responsible for any delays caused by customs clearance.

8. Address Accuracy

To ensure successful delivery, please provide accurate and complete shipping information when placing your order. We are not responsible for orders that are delayed or returned due to incorrect or incomplete address details.

9. Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address, refusal of delivery, or failure to collect the package from the carrier, we will notify you and attempt to arrange re-delivery. Additional shipping fees may apply for re-delivery.

10. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team within 7 days of receipt at [email protected]. Provide your order number, a description of the issue, and any relevant photos. We will assist you in resolving the problem, which may include a replacement or a refund.

Contact Information

If you have any questions or need assistance with your order, please contact our customer service team at:

Thank you for shopping with Gleamauro. We appreciate your business and are committed to providing you with the best possible shopping experience.